Manage orders

Every order appears under Panel > Orders with its status.

Order statuses

• Pending — ordered but not paid / approved.
• Payment confirmed — money received, ready to fulfill.
• Processing — you're preparing the order.
• Shipped — handed to courier.
• Delivered — arrived at destination.
• Cancelled — order cancelled.

Handling a new order

1. Click the order number for full details.
2. Check: customer, items, address, notes.
3. Prepare the package.
4. Update status to "Shipped" + enter tracking number.
5. Customer receives an automatic email with the tracking number.

Refunds and cancellations

Clicking "Cancel Order" + entering a reason will auto-restock items. The actual money refund must be processed through your payment provider's panel.

⚠️ Important: Israeli consumer protection law gives buyers 14 days to cancel an order after delivery.